Zenith Insurance processes 80% of claims without a human touching them.
An AI triage and document extraction pipeline that classifies every inbound claim, pulls structured data from uploaded documents, and routes standard cases straight to auto-processing.
Every claim went through a human. Even the simple ones.
Claims handlers were spending the bulk of their time on standard motor and home claims, reading the same document types, entering the same fields, applying the same coverage rules. Complex cases sat in the queue behind routine ones. Processing times averaged nine days. Staff were at capacity with no headroom for growth.
An AI pipeline that reads the documents, scores the claim, and routes or resolves it.
Standard claims are extracted, validated, and settled automatically. Complex claims reach a specialist with the full context already prepared, no manual data entry, no duplicated effort.
Claim types catalogued
Every claim category mapped, motor, home, liability, and health, alongside the documents required, the data fields to extract, and the complexity thresholds that determine routing.
Document extraction pipeline built
Azure Document Intelligence extracts structured fields from uploaded PDFs and images: policy number, incident date, damage description, repair estimates. Structured output validated before any downstream step.
AI triage layer applied
Extracted data scored against complexity rules. Standard claims below the fraud-risk threshold flagged for auto-processing. Ambiguous or high-value claims routed to the specialist queue with full context attached.
Auto-processing workflow wired
Standard claims trigger an n8n workflow: coverage verified against the policy record, settlement calculated, approval logged, and payment instruction sent to the finance system, zero human steps.
Standard claims close in hours. Specialists work only on cases that need them.
Processing time
Average claim turnaround dropped from nine days to under two. Standard claims often resolved the same day they are filed.
Claims auto-resolved
Four in five standard claims handled end-to-end by the pipeline, coverage check, settlement calculation, payment instruction, without a handler touching them.
Manual data entry
Structured fields extracted directly from uploaded documents. Claims handlers no longer retype information the document already contains.
Days to production
From kick-off to a live pipeline processing real inbound claims in twelve days.
The smallest stack that solved the problem.
A pipeline that handles
your routine work.
30-minute call. We'll map which part of your workflow has the highest automation leverage, free, no deck.