Klara Dental answers every call , even when the practice is closed.
An AI voice receptionist that handles appointment booking, prescription refill requests, and opening hours queries 24/7, in four languages, without a human in the loop.
The front desk was handling calls that had nothing to do with patient care.
Klara Dental's reception staff spent a significant portion of every day answering calls about opening hours, appointment availability, and prescription refill timelines, questions that did not require clinical knowledge. After hours, calls went to voicemail. Patients called competitors. Bookings that could have happened at 8 PM waited until 9 AM or did not happen at all.
A receptionist that never puts callers on hold and never goes home.
Every call answered within two rings. Routine requests handled end to end. Clinical staff only involved when a caller genuinely needs them.
Call flows mapped
Every inbound call type catalogued, appointment requests, cancellations, prescription refills, opening hours, emergencies, along with the correct response or escalation path for each.
Voice agent configured
Natural-sounding voice agent built on Deepgram for transcription and ElevenLabs for synthesis. Calibrated against real patient call recordings to match the practice tone.
Appointment booking integrated
Direct connection to the practice management system. The voice agent checks live availability and books, reschedules, or cancels appointments in real time, no human in the loop.
Four languages enabled
Automatic language detection from the first sentence. The agent responds in NL, FR, EN, or DE without the caller selecting anything.
Emergency routing built in
Clinical urgency signals detected in caller speech and escalated immediately to the on-call dentist via SMS, with the call transcript attached.
Live in 12 days
From kick-off to a live voice agent handling real patient calls at the Hasselt practice within 12 days. Staff training took under 30 minutes.
Staff focus on patients. The agent handles the phones.
Calls answered first ring
No more voicemail during peak hours. Every caller reaches the agent immediately regardless of how busy the practice is.
After-hours bookings
Appointments booked between 6 PM and 9 AM, a booking window that previously produced zero revenue.
Missed urgency calls
Emergency signals detected and routed to the on-call dentist within 30 seconds of the call starting.
Days to production
From kick-off to a live voice agent handling real patient calls at the practice.
The smallest stack that solved the problem.
Your phones answered
around the clock.
30-minute call. We'll map your inbound call types and show you what the agent can handle on day one, free, no deck.